Crown And Out?
I heard a number of interesting anecdotes this week about the goings on in Macau, one thread specifically related to renovations at Crown Towers Taipa. According to our sources, the retooling of Crown from a mass market to a nearly pureplay junket outpost has transformed the formerly high class joint into the linguistic equivalent of a grimace - and not the purple dude at McDonalds.
As anyone who visited Crown during it's first six months of operation will tell you, the casino (and the property on the whole) was a true stunner. To hear that junket focus has diluted quality is troubling.
On the surface, such assertions don't make much sense - the well heeled usually run in fast and elegant company. However if you flip the egg and consider that having a built in clientele - guaranteed by contract - would give a lazy operator ample reason to let the bottom line trump artistic vision and render pointless the power of competition in the guest experience sweepstakes.
Should such a scenario exist, Crown would (d)evolve into a +/- 5 star version of Casino Jai Alai wherein the quest for rolling chip volume usurps all.
Of course, such conjecture is just that. One person's ant hill is another's satin tufted cloud villa. As one who gushed Crown's virtues to the point of being accused of being MPEL's piss boy, I'm eager to hear the opinions of those who have been to the Taipa tower in the last four months.
Have you seen marked changes at Crown's casino - either in service level, atmosphere and design? Do tell...